Whether you need an interpreter immediately for a one-on-one medical examination or schedule one for an upcoming meeting, CETRA’s interpreters are ready for the job.
There has been a reported 23.5 million people in the US who have limited English proficiency (LEP). Similarly, 80% of US-based healthcare providers reported that they encounter LEP patients throughout the year and 43% encounter them daily.
Breaking down language barriers between LEP individuals and physicians is important to achieving proper healthcare for patients. It also reduces liability and risks for both the patient, caregiver, and medical facility. Both patients and doctors need to have an accurate understanding of each other to ensure the best outcome.
Our remote interpretation services are compliant with HIPAA, GDPR and regional data sovereignty requirements. CETRA can support healthcare providers with remote interpretation and interpreters that are HIPAA certified and experienced, and will make sure your physician-patient discussions are interpreted accurately.
Our over-the-phone and video remote interpretation services allows you to receive either foreign language or sign language interpretation through a computer, phone or other device when on-site interpretation is not desired or is unavailable.
CETRA’s remote interpretation service can be scheduled in advance or accessed immediately through our on-demand service, which connects you with a qualified interpreter for real-time assistance when needed. Our OPI and VRI services are available in more than 250 languages and American Sign Language.
Our experience includes:
- Telephonic and video remote interpretation services for the City of Philadelphia’s mental health department in multiple languages to facilitate doctor-patient communications
- Video remote interpretation for a Virginia aging and rehabilitative services department in multiple languages
- Telephonic interpretation for moderator-physician-insurer in-depth-interviews on children’s diseases for a global healthcare market research agency
For more information on our remote interpretation services or to request a quote, please contact the Director of Interpretation Services.