CETRA Language Solutions was recently recertified to the ISO 9001:2015 international quality management standard. The review was performed in May by the Performance Review Institute (PRI). While CETRA is audited annually for compliance with its ISO certification, PRI performs a full recertification every three years.
The favorable recertification of its ISO quality management certification comes on the heels of CETRA’s newly-added capacity to provide remote interpretation services, including Over-the-Phone Interpretation (OPI) and Video Remote Interpretation (VRI).
CETRA’s ISO 9001:2015 certification standard follows the same overall structure as ISO’s other management system standards (known as the High-Level Structure), and puts increased importance on risk-based thinking in quality management.
The requirements for ISO 9001:2015 certification include having a Quality Management System (QMS) that consistently meets or exceeds customer and regulatory requirements, as well as having a commitment to enhancing customer satisfaction through continuous improvement of the QMS.
The recertification demonstrates CETRA’s adherence to internationally recognized quality management standards and best practices. Clients can rest assured that they are receiving quality translation and interpretation services with CETRA, and that the company is dedicated to superior customer service and satisfaction.
For more information on our ISO certification and quality management system, please contact CETRA’s Quality Manager.