CETRA Launches Remote Interpretation Services

May 27, 2020, Elkins Park, PA — CETRA Language Solutions (CETRA), a global language service provider, today announced its newly-added capacity to provide remote interpretation services, including Over-the-Phone Interpretation (OPI) and Video Remote Interpretation (VRI). CETRA will continue to provide on-site services, including both consecutive and simultaneous interpretation.

“The COVID-19 pandemic is having a profound impact on interpretation services. Access to interpreters via telephone or video will help our current and future clients maintain their business continuity,” said Jiri Stejskal, CEO of CETRA. “Our aim is to provide clients in the short and long term with around-the-clock access to interpreters, along with our hallmark customer service.”

CETRA’s remote services cover more than 250 foreign languages and American Sign Language (ASL). Clients can expect high-quality services through CETRA’s scheduled and on-demand remote interpretation platform. Interpreters for CETRA’s OPI and VRI services are matched to client assignments based on years of experience, area of expertise, and credentials.

Robin Smith, Director of Interpretation Services, CETRA
Robin Smith, Director of Interpretation Services, CETRA

“We’ve seen first-hand the increasing importance of remote services to the legal, medical and other industries,” said Robin Smith, Director of Interpretation Services at CETRA. “In addition, video remote for ASL and foreign languages is also on the upswing. Our telephonic and video interpretation services are user-friendly, provide seamless and clear connections, and offer many conveniences and budgetary benefits for clients.”

The featured benefits of the remote interpretation services include:

  • Speedy Access to Resources: Gain immediate access to hundreds of interpreters.
  • User-Friendly Technology: Enjoy crystal-clear audio and a seamless customer experience.
  • Cost-Effectiveness: Reduce interpretation service costs, such as travel and other expenses.

CETRA’s interpretation project managers are helping clients to make the transition from on-site to scheduled and on-demand remote interpretation for foreign languages and ASL. Project management also includes ongoing review of the services provided, including post-call feedback on the technology, speed of connection, interpretation quality, and scheduling.

CETRA provides language services to businesses and institutions around the world, including translation, foreign language and sign language interpretation, website localization, software localization, multilingual typesetting, voice-overs, and transcriptions. Its global network of professional linguists, and dedicated staff in Pennsylvania, California, Ireland, Germany and South Korea provide professional, responsive service that saves clients time, simplifies the process and makes working with CETRA a pleasure. CETRA is ISO 9001 certified for quality management.

Please contact us for more information about our remote interpretation services.